Privacy Policy for Nexus Cloud

Effective Date: 2025 Jan 30

At Nexus Cloud, we prioritize the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you access our website and services.

1. Information We Collect
At Nexus Cloud, we collect different types of information based on your interaction with our platform. This may include personal information such as your name, email address, contact number, and billing information when you sign up for our services or contact us for support. This information is essential for creating and managing your account, processing transactions, and ensuring effective communication. Additionally, our system automatically collects usage data such as your IP address, browser type, pages visited, duration of visit, and any errors or technical issues encountered. This helps us improve user experience, troubleshoot issues, and optimize performance. We also use cookies and similar tracking technologies to enhance your browsing experience. These technologies allow us to remember your preferences, offer personalized content, and analyze usage patterns. You can manage cookie settings through your browser, though disabling cookies may affect certain features of our platform.

2. How We Use Your Information
We use the information we collect for a variety of purposes, including delivering and improving our services, as well as for legal and communication purposes. The information allows us to provide web development, app creation, design, and digital transformation services, and to customize your experience. We also use it to troubleshoot technical issues, enhance platform functionality, and analyze trends to improve services. Furthermore, we may use your contact information to send important updates, service-related notifications, and promotional materials. If you receive marketing communications, you can opt-out by following the instructions or by contacting us directly. Additionally, we may use and disclose your data to comply with legal obligations, resolve disputes, enforce agreements, and protect the rights, property, or safety of Nexus Cloud, its users, or others.

3. Data Sharing and Disclosure
We respect your privacy and do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share data with trusted third parties, such as service providers or partners, to facilitate services like payment processing, customer support, website hosting, and data storage. These providers are bound by agreements to protect your data and use it only for Nexus Cloud-related purposes. We may also disclose your personal information to comply with legal obligations or to protect the rights, property, or safety of Nexus Cloud, our users, or others. This includes sharing information in response to valid requests by authorities, or to protect against fraud, abuse, or unlawful activities.

4. Data Security
At Nexus Cloud, we implement industry-standard security measures to safeguard your personal data from unauthorized access, disclosure, or destruction. This includes encryption, secure data storage, and regular security assessments. However, while we take reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is 100% secure. As such, we cannot guarantee the absolute security of your information. It is important that you also take steps to protect your account information and avoid sharing your login credentials with others.

5. Your Rights and Choices
Depending on your location and applicable privacy laws, you may have certain rights and options regarding your personal information. These include the right to access data, where you can request a copy of the personal data we hold about you and learn how it is used and shared. If any of the information we hold is inaccurate or incomplete, you have the right to request that we update or correct it.

You also have the right to request that we delete your personal data from our records, subject to certain exceptions such as legal or contractual obligations. Additionally, if you no longer wish to receive marketing communications from us, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly. If you wish to exercise any of these rights or have any concerns about your personal data, please contact us using the information provided below.

6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you choose to delete your account or withdraw your consent for certain uses of your data, we will promptly remove your data unless retention is required for legitimate business or legal purposes.

7. International Data Transfers
If you access our services from outside Sri Lanka, your personal data may be transferred, stored, and processed in countries other than your own. By using our services, you consent to the transfer of your personal data to locations outside your country of residence, including to Sri Lanka, which may have different data protection laws from your jurisdiction.

8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under the age of 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to promptly delete such information from our records.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any changes to this policy will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Nexus Cloud
68/12 Nishshanka Lane
Wehera, Kurunegala
Tel: +94741682210

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.